Today managing your business’s reputation is crucial. RezExpert makes it easy to obtain and maintain a Five Star reputation while marketing the great reviews to your potential clients at the same time.
Internal Review Monitoring
With the RezExpert internal reputation manager you can setup unlimited areas within your resort where the guest can leave a review, automatically keeping track of your client reviews internally, as they happen. There is no need to wait until you see a bad review or comment on a social media site. Allow your guest to review a cabin, room site or any area of your resort right from their phone while they are having that experience. They can also report any maintenance issues to the resort straight from their mobile device. They can even take a picture and send it along with the review.
The instant review module keeps all historical information for resorts to run reports and make informed decisions moving forward, see which areas or equipment are the most troublesome and act on those
The client review interface is a mobile App that guests can access during their stay and leave reviews at any time. They do not need to install the App on their phone as it is a specially designed web App. When the guest leaves a review, the resort is instantly notified. Any review that is three stars or below goes straight to the pertinent manager.
Getting instantly alerted when a bad review has been posted gives the resort an opportunity to deal with it immediately and turn it into a great customer service event, turning one star into five stars. Track every review and focus on improving those bad areas and highlight the good ones. Every business needs a review management system to prevent non-positive reviews reaching social media websites, damaging your reputation and hurting your revenue.
The system has a complete review management area the resort can use to monitor reputation interaction efficiently.
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